It answers while you work
Forward your line on no answer. You keep picking up when you can, and the system catches everything you can't. Most clients forward after two or three rings.
Why it exists
62 percent of after-hours calls ring out.
Service businesses miss most of the calls that come in evenings and weekends. Those callers don't leave voicemail. They book whoever answers first. This system makes that business yours.
ON THE JOB
AFTER HOURS
It answers while you sleep
The 11 pm burst pipe call gets answered, qualified, and booked as an emergency visit before your competitor's voicemail even finishes its greeting.
QUALIFYING
It filters tire kickers
It asks what the job is, where, and how urgent. Real work gets booked. Price shoppers and robocalls don't eat your day.
BOOKING
It books real appointments
Connected to your actual calendar, in your timezone. It only offers slots you have, books the job, and texts the customer a confirmation.
What you get
Done for you, end to end.
The build
Kadence builds the system around your business personally. You talk through your services, prices, service area, and how you want calls handled. He configures, tests, and hands you a working number. You approve everything before it answers a single customer.
Live in one to three weeks. No software for you to learn. No technical lift on your end, ever.
- VoiceNatural conversational speech. Callers regularly don't realize it isn't a person.
- GreetingAnswers instantly with your company name. No lag, no awkward pause.
- KnowledgeTrained on your services, pricing, service area, and the questions your customers ask.
- CalendarReal-time availability from your Google Calendar or equivalent, set to your timezone.
- RecordsEvery call logged and transcribed to a sheet you own. Read every word whenever you want.
- TextsOptional confirmation texts to customers after booking, from $49 per month.
- TuningReviewed monthly against real transcripts and sharpened. It improves the longer it runs.
The paper trail
Every call becomes a row you own.
The system doesn't just answer. It keeps the record. Every conversation writes one line into a spreadsheet that lives in your own account, building a searchable history of who called and what happened. For a lot of trades, this is the only CRM they need.
| Time | Caller | Company | Issue | Outcome | New lead | Sentiment |
|---|---|---|---|---|---|---|
| 9:42 pm | J. Reyes | Homeowner, Burnaby | No heat, furnace short cycling | Booked emergency | Yes | Neutral |
| 7:15 pm | Strata BW-2204 | Property mgmt | Annual maintenance quote | Estimate booked | Yes | Positive |
| 4:38 pm | M. Okafor | Cafe, New West | Walk-in cooler not holding temp | Transferred to tech | No | Neutral |
Every row captures the full picture, not just a phone number:
Yours, or wired into your CRM
Filter New Lead to Yes and you have a ready-made follow-up list, with the context of what each person wanted. Already run Jobber, ServiceTitan, HubSpot, or another system? We can push calls and bookings straight into it instead.
- You own itThe sheet lives in your Google or Microsoft account. Every call, forever, nothing locked behind our software.
- Lead list built inNew leads flagged automatically, ready to filter and call back.
- Full transcriptsEvery call transcribed and linked from its row. Read exactly what was said, word for word.
- CRM pushOptional integration into the CRM you already use, scoped to your setup.
Pricing
From $199 a month.
Three tiers, identical features, you just pick call volume. 100 minutes at $199, 300 minutes at $379, or 600 minutes at $599. Setup from $500, month to month, cancel anytime.
Do the math
Run your own numbers.
If the net comes out negative, don't buy it. Most shops missing 15 or more calls a month come out thousands ahead.
Revenue walking out the door each month
$4,800
Net gain with calls covered, after the $379 plan
$2,021
Conservative math: assumes the system books just half of the callers you currently miss, at your normal close rate, minus the Growth plan at $379 per month.