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The middle of everything
Phone answering for Burnaby businesses.
Burnaby sits in the middle of Metro Vancouver's work: Metrotown towers, Brentwood cranes, the Big Bend industrial flats, and street after street of 1960s homes due for everything at once.
Why Burnaby businesses use it
Strata country.
Burnaby may be the strata capital of BC. Tower after tower around Metrotown, Brentwood, and Lougheed means property managers, building calls, and access logistics. A strata manager who reaches voicemail moves to the next contractor on the approved list. One who reaches a professional answer, with the building details captured correctly, calls you first next time too.
Meanwhile the single family stock from Capitol Hill to Buckingham Heights is hitting the age where furnaces, panels, perimeter drains, and roofs all give out. Those homeowners call evenings and weekends, after they get home and find the problem.
The system answers both kinds of calls the way each expects: building, unit, and access for the strata work, symptoms and urgency for the homeowner at 9 pm.