The flooded basement call
The system answers instantly, tells them where the shutoff valve usually is while they wait, books the emergency visit, and texts directions confirmation. That customer is yours for life.
Home / Industries / Plumbing
For the trade that never sleeps
Phone answering for plumbers.
Water doesn't wait for business hours. A burst pipe call at midnight is the most valuable call your company gets all month, and it's the one most likely to ring out while you're asleep or under a sink.
The plumbing reality
Emergencies pay. Voicemail doesn't.
Emergency rates are where plumbing margins live. But a homeowner with water coming through the ceiling calls every plumber in town until one picks up. Be the one that picks up.
EMERGENCIES
TRIAGE
Drip or disaster
A weeping faucet and a burst supply line are different calls. The system triages urgency the way you would, so emergencies jump the queue and small jobs book normally.
DETAILS
The right details, every time
Strata or house, age of the building, gas or electric hot water tank, where the leak is. You arrive knowing the job instead of diagnosing over a crackly callback.
RENO WORK
Reno inquiries get scheduled
Bathroom reno and repipe inquiries get qualified and booked as estimates, not lost in a voicemail box behind six robocalls.
What it handles
Trained on plumbing calls.
Your dispatch rules, automated
You set the emergency rates, the service area, and the after-hours rules. The system applies them on every call, at 2 pm or 2 am, without ever getting flustered by a panicking caller.
- Floods / burstsEmergency flagged, first slot booked, customer kept calm with clear next steps.
- Blocked drainsLocation and severity captured, booked at standard or emergency rates per your rules.
- Hot water tanksNo hot water triaged by tank type and age, repair or replace teed up.
- Renos / repipesEstimate visits qualified and scheduled with scope notes for your quote.
- Strata / propertyUnit access, building manager contact, and permission details captured up front.