The 2 am no-heat call
A family with a dead furnace in January doesn't leave voicemail. The system answers, confirms it's an emergency, books the first morning slot, and texts them a confirmation.
Home / Industries / HVAC
Built by one of your own
Phone answering for HVAC companies.
Kadence is an HVAC apprentice in the Lower Mainland. He built this system after watching no-heat calls ring out while the crew was elbow deep in a rooftop unit. This is the one industry we don't have to learn.
The HVAC reality
Your busiest days are your most missed.
The first cold snap of November lights the phones up exactly when every tech is on a call-out. Those are the highest value calls of your year, and they're the ones ringing out.
EMERGENCIES
SEASONAL
Cold snaps flood the line
When it's minus ten, you don't need more techs to answer phones. The system handles every call at once. No busy signal, no queue, no lost jobs.
QUALIFYING
Repair or replace, gas or heat pump
It asks the right questions: age of the unit, symptoms, fuel type, brand. You walk into the call knowing whether to bring a part or a quote sheet.
MAINTENANCE
Tune-up season runs itself
Pair it with reactivation and your past customers get called when furnace tune-up season starts. The shoulder season fills itself.
What it handles
Trained on HVAC calls.
Your call flow, your rules
You decide what counts as an emergency, what your service area covers, and which jobs you want. The system books no-heat calls differently than thermostat questions, exactly the way your best dispatcher would.
- No heat / no coolFlagged as emergency, booked into your first available emergency slot.
- Service callsSymptoms, unit age, and brand captured before the visit is booked.
- QuotesReplacement and install inquiries qualified and scheduled for an estimate.
- MaintenanceTune-ups and filter calls booked into your shoulder season capacity.
- Strata / propertyBuilding and unit details captured so your tech isn't hunting for access.